FAQ

Your Quick-Guide to Resolving Common Hurdles

How can I redownload my photos after payment?

Where can I download my digital photos?

How can I obtain physical copies of my photos?

Can I obtain an invoice for my order?

What format are passport or visa photos in?

What file types are supported, and how can I convert my photo?

What is your refund policy?

What happens if my photo is rejected by the government?

How do I request a refund?

Are my data and photos secure?

How can I delete my data?

What will you do with my photos after they are generated?