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Privacy Policy

Welcome to PassportPhotoGenie.com. We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our website, mobile applications, and services (collectively, "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

Thank you for choosing to be part of our community. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at [email protected].

By using our website, mobile application (the "App"), and any of our services (collectively, the "Services"), you are agreeing to this Privacy Policy. We appreciate that you are trusting us with your personal information and take your privacy very seriously. If you do not agree with the terms outlined in this policy, please refrain from using our Services.

1. Information We Collect

To provide and improve our Services, we collect information in a few different ways. The personal information we collect depends on your interactions with us and our Services.

a. Information You Provide to Us We collect personal information that you voluntarily provide when you use our Services, such as when you create an account, make a purchase, or contact us for support. This information may include:

  • Photographs: Images you upload for processing.
  • Contact Information: Your first and last name and email address.
  • Payment Data: We collect data necessary to process your payment if you make purchases, such as a credit card number and the associated security code. All payment data is stored by our payment processors (e.g., PayPal, Stripe). You can find their privacy policies on their respective websites.
  • Information from Complaints: Any information you provide during the complaint process.
  • Customer Support Information: Information provided when you request assistance with using the Service.

b. Information Collected Automatically When you visit, use, or navigate our Services, some information is collected automatically. This information does not reveal your specific identity but may include:

  • Log and Usage Data: This includes your IP address, browser and device characteristics, operating system, date and time of your visit, referring URLs, and other technical information. This data is essential for maintaining the security and operation of our Services and for internal analytics.
  • Device Data: We collect information about the computer, phone, tablet, or other device you use to access our Services.
  • Cookies and Similar Technologies: Like many businesses, we collect information through cookies and similar tracking technologies. These help us understand user behavior and improve our Services.

The legal basis for processing this automatically collected data is our legitimate interest in ensuring system security, providing technical support, and improving service quality. This data may be forwarded to authorities in the event of a security incident like a hacking attack. No other transmission to third parties occurs.

2. How We Use Your Information

We use the information we collect for various business purposes, relying on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

The purposes include:

  • To Provide and Manage Services: To fulfill and manage your orders, payments, and deliver the requested services.
  • To Communicate with You: To respond to your inquiries, provide customer support, and send you administrative information.
  • For Security and Fraud Prevention: To keep our Services safe and secure, including monitoring for potential fraud.
  • To Comply with Legal Obligations: To respond to legal requests, court orders, or subpoenas and prevent harm.
  • For Business Analytics: For data analysis, identifying usage trends, and evaluating and improving our Services, products, and marketing. We may use and store this information in an aggregated and anonymized form.

3. How We Handle Your Photographs and Face Data

Your privacy regarding your photographs is a top priority.

  • Confidentiality and Security: All uploaded images are handled confidentially. Data is transferred using SSL/TLS encryption, and we only use the images to perform the requested processing.
  • Third-Party Processing: We use artificial intelligence and may rely on third-party cloud providers to process and edit photographs. Only the photos you select are uploaded for editing.
  • Temporary Storage and Deletion: Photos are temporarily cached on cloud servers during the editing process and are automatically deleted within a short period (e.g., 48-72 hours) after your last edit. We do not use your photos for any purpose other than providing you with the portrait editing functionality.
  • No Sharing or Marketing: We do not sell, share, or publish your photos with any third parties, nor do we use them for advertising or marketing purposes without your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect and store information.

  • What are Cookies? Cookies are small text files stored on your computer by your browser that help make our website more user-friendly, efficient, and secure.
  • How We Use Cookies: We use cookies to grant users access to different functions, analyze website performance, and provide a better user experience. This site uses Google Analytics to help us understand how you use the site and how we can improve your experience.
  • Your Choices Regarding Cookies: Most web browsers are set to accept cookies by default. You can configure your browser to remove or reject cookies. You can also delete existing cookies from your device. Please note that disabling cookies may limit the functionality of our website.

5. Disclosure of Your Information

We only share information in limited circumstances:

  • With Your Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
  • Service Providers: We may share your data with third-party vendors, service providers, and contractors who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, and hosting services.
  • Payment Service Providers: We share information with payment service providers like PayPal and Stripe to process your payments.
  • Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, or a court order.
  • Business Transfers: We may share or transfer your information in connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

7. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. For users in the European Economic Area (EEA), we utilize safeguards such as Standard Contractual Clauses to ensure an adequate level of data protection.

8. Security of Your Information

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. While we will do our best to protect your personal information, we cannot guarantee its absolute security.

9. Third-Party Websites

Our Services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our Services are not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under this age, we will take reasonable measures to promptly delete such data from our records. We encourage parents and legal guardians to monitor their children's Internet usage.

11. Your Privacy Rights

You have certain rights regarding your personal information under applicable data protection laws.

a. Rights for All Users You have the right to:

  • Access and Obtain a Copy: Request access to and obtain a copy of your personal data.
  • Rectify Inaccurate Data: Request the correction of any inaccurate or incomplete personal data.
  • Request Erasure: Request the deletion of your personal data under certain circumstances (the "right to be forgotten").
  • Restrict Processing: Request the restriction of the processing of your personal data in specific situations.
  • Object to Processing: Object to the processing of your personal data in certain cases.
  • Data Portability: Receive the personal data you provided in a structured, commonly used, and machine-readable format. To exercise these rights, please contact us using the details provided below. We will respond to your request within 30 days.

b. GDPR Rights for EEA and UK Residents If you are in the European Economic Area (EEA) or the United Kingdom (UK), you have specific rights under the General Data Protection Regulation (GDPR). These include all the rights listed above, as

well as:

  • The Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.
  • The Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority.

c. Privacy Rights for California Residents If you are a resident of California, you are granted specific rights regarding access to your personal information.

  • "Shine The Light" Law: California Civil Code Section 1798.83 permits you to request, once a year and free of charge, information about categories of personal information we disclosed to third parties for direct marketing purposes.
  • CCPA Rights: The California Consumer Privacy Act (CCPA) provides you with the right to know what categories of personal information we have collected about you and the right to opt-out of the "sale" of your personal information. To make a request under these provisions, please contact us at the email address provided.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. The updated version will be indicated by a "Last Updated" date. We will provide notice of any material changes either within the Application or on the Website. We encourage you to review this privacy notice frequently to stay informed.

13. Contact Us

If you have questions, comments, or requests regarding this policy or your data, you may email us at [email protected].